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TERMS AND CONDITIONS

Customer Care

We’re all about making your experience with us as special and easy as possible! 🌸
Whether you have a question, need a hand with your order, or just want to say hi — we’re always here to help.

How to Reach Us:
The best way to get in touch is by emailing us at Contact@Chelsealoudesignz.com.au
We aim to reply within 1–2 business days, but during busy times, it might take a little longer. Thanks for your patience!

Order Help:

  • Got a question about your order? No problem — just reach out!

  • If something arrives damaged or isn't quite right, please see our [Returns & Exchanges Policy] for what to do next.

  • For shipping info and delivery times, check out our [Shipping Information] page.

Gift Orders:
Sending a gift? How sweet! 💛 We’re happy to help make it extra special — just pop a note at checkout and we’ll do our best to make it magical.

Feedback:
We absolutely love hearing from you! Your feedback helps us grow and make our little shop even better. If there’s anything we can do to improve, let us know.

Thank you for supporting our small business — it means the world to us! ✨

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Privacy & Safety

Your trust means everything to us, and we’re committed to keeping your information safe. 💛
Here’s a little rundown on how we protect your details when you shop with us:

Privacy:
When you place an order or sign up for updates, we collect some basic information (like your name, address, email, and phone number) — but don’t worry, we only use this info to:

  • Process your orders

  • Stay in touch with you about your order

  • Send you updates, if you’ve signed up for them

We will never sell, trade, or share your personal information with anyone else — your privacy is super important to us.

Payments:
All payments are processed securely. We don’t store your credit card details — ever.
We use trusted payment providers to make sure your shopping experience is safe and protected.

Website Safety:
Our website is built with secure technology to keep your personal information safe while you shop. You’ll see a little padlock in the browser bar — that means your connection is protected!

Cookies:
Like most websites, we use cookies (small bits of information stored on your device) to make your shopping experience easier and better. You can always turn cookies off in your browser settings if you prefer.

Questions?
If you ever have any questions about how we collect or use your information, feel free to get in touch with us at Contact@Chelsealoudesignz.com.au
We’re happy to help!

Thanks for trusting us with your beautiful orders! ✨

Wholesale Inquiries

Love our products and want to stock them in your store? How exciting — we’d love to hear from you! ✨

We’re passionate about creating beautiful gifts, candles, jewellery, and body care products, and we’re always looking for amazing stockists to join the family.

How to Apply:
If you're interested in becoming a wholesale partner, simply send us an email at Contact@Chelsealoudesignz.com.au with a little about your business, including:

  • Your store name and location

  • A bit about your shop and what you sell

  • Your socials or website (if you have them!)

We’ll get back to you within 2–3 business days with more information, including our wholesale catalogue and terms.

A Few Things to Know:

  • We offer low minimum order quantities to make it easy for small businesses.

  • All products are handmade or carefully selected with lots of love and care.

  • Custom or branded options may be available depending on your needs — just ask!

We’re so excited about the idea of working together and can’t wait to hear from you! 🌸

Payment Methods

We want to make shopping with us as easy as possible! 🛒✨
Here are the payment options we currently accept:

Accepted Payment Methods:

  • Visa

  • MasterCard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

  • Afterpay

  • Klarna

Buy Now, Pay Later:
We’re thrilled to offer Afterpay and Klarna as payment options! These services allow you to split your payments into 4 easy, interest-free installments.
Simply select Afterpay or Klarna at checkout to enjoy flexible payment options.

Important Info:

  • All payments are processed securely — we never store your card details.

  • You’ll see charges on your bank statement under our business name.

  • Afterpay and Klarna are subject to their own terms and conditions — make sure to check out their websites for more details.

Need Help?
If you’re having any trouble at checkout or have questions about payment, just send us a message at Contact@Chelsealoudesignz.com.au
We’re happy to help sort it out!

Thanks for shopping small and supporting our little business — it means the world! 💛

Let me know if you'd like to tweak any part of it or add more details! 😊

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